Kartdone.com – Refund Policy

Effective Date: [20 july 2026]

Welcome to Kartdone.com. Customer satisfaction is important to us. This Refund Policy explains the terms and conditions for Returns, Refunds, and Exchanges for products purchased through our website and mobile application.

1. Refund Eligibility

Customers may be eligible for a Refund, Return, or Exchange under the following circumstances:

- he wrong product was delivered.

- The product was damaged during delivery.

- The product is defective.

- Items are missing from the package.

- A product different from the one ordered was received (Mismatch Product).

- The order was cancelled in accordance with our Cancellation Policy.

All Refund, Return, and Exchange requests are subject to verification and approval by Kartdone.com and/or the respective seller.

2. Mandatory Unboxing Video

- Customers must record a continuous 360° unboxing video starting before opening the package and continuing until the entire unboxing process is completed. The video must not contain any cuts, pauses, or edits.

- The video must clearly show the outer package, shipping label, package seal, and all items inside the package.

- This video is mandatory evidence for any Refund, Return, or Exchange request involving a Wrong Product, Damaged Product, Missing Items, Mismatched Product, Defective Product, or Incomplete Delivery.

- If the customer fails to provide the mandatory unboxing video, Kartdone.com reserves the right to reject the Refund, Return, or Exchange request.

3. Non-Refundable Products

Refunds, Returns, or Exchanges are generally not available for:

- Personal care and hygiene products.

- Customized or personalized products.

- Digital products.

- Perishable goods.

- Products marked as "Non-Returnable" on the product page.

4. Refund Process

- Once the returned product is received and inspected, the customer will be notified of the refund decision.

- Approved refunds will be processed to the original payment method or by another method, as applicable.

- Refund processing times may vary depending on the bank or payment service provider.

5. Product Warranty and Guarantee

- Kartdone.com does not provide any warranty or guarantee for any product.

- Any warranty or guarantee is the sole responsibility of the respective manufacturer, brand, or seller.

- Customers must contact the respective manufacturer, brand, or seller directly for any warranty or guarantee claims.

- Kartdone.com will not pay, reimburse, or refund any amount for issues related to product warranty or guarantee.

6. Seller Responsibility

For products sold by third-party sellers, Refund, Return, or Exchange requests are subject to the seller's verification and applicable policies.

7. Fraudulent Claims

Kartdone.com reserves the right to reject any Refund, Return, or Exchange request that is found to be false, fraudulent, misleading, or unsupported by sufficient evidence.

8. Contact Us

Kartdone.com

Address: No. 15/16, 2nd Floor, Chikkabanavara Post, Medarahalli, RR College Road, Near JJ Hospital, Bengaluru, Karnataka – 560090, India

Email: support@kartdone.com

Phone: +91 7899993488